Return/Cancellation Policy


Cancellations
If less than 24 hours have passed since your order, you are welcome to email us at info@vizzytee.com to ask for a cancellation. However, if we have already ordered your item or if 24 hours have passed, we will not allow any cancellations.

Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returns will incur a 25% restocking fee.

Please email us at info@vizzytee.com to determine if your product is available for a return.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@vizzytee.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
To return your product, you should mail your product to: 245 Netherby Place Pleasant Hill California US 94523

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.